SHIPPING & RETURNS

We are grateful that you've chosen a gift from BAIUSHKI for your holiday celebrations. That's why we are working diligently to process your orders for on-time Christmas delivery. Please see below information regarding our holiday time shipping and return details.

Dec. 23 will be the last day for shipping until Jan. 08, 2026 when we are back from holiday break.
For the Fine Gold Collection, please see additional availability details at the product page.

Switzerland: Orders placed by Dec. 23 at 12:00 will be shipped the same day and should arrive to you by Dec. 24.

Europe: Orders placed by Dec. 18 at 12:00 should arrive to you by Dec. 24. Outside of this timeframe, we cannot guarantee on-time Christmas delivery. Thank you for your understanding.

Returns: For all orders placed in December, we are happy to extend our return window until January 31, 2026. Our standard return conditions as stated below apply.

Switzerland

Domestic shipping is always free.

International

International shipping is free for orders over 300 CHF / 300 EUR (calculated at checkout based on your local currency). Otherwise, shipping is 30 CHF / 30 EUR, or the equivalent amount in your local currency.

We use a premium shipping service for international orders which covers the cost of any local taxes and duties. This ensures that your parcel will be processed quickly through customs and guarantees that you don’t have to pay any additional fees.

We take around 1-3 days to get your jewelry ready to ship if it is in stock. Then, you can follow the below shipping times.

Switzerland

For domestic orders, we use Swiss Post.

- Switzerland (Domestic): 1 day

International

For international orders, we use FedEx. Once your jewelry is shipped, the estimated delivery time depends on the country you live in:

- EU & UK: ~1-2 days

- US & CANADA: ~2-3 days

- Rest of the world: ~2-6 days

We provide Delivery Duties Paid (DDP) shipping for our international orders. This ensures that all applicable duties and taxes are already included in the total price at the time of your order, eliminating any additional costs upon delivery.

Once your jewelry is shipped, you will receive an email with your tracking number.

You can always contact us if your expected delivery hasn’t arrived within the general shipping timeframe and we will assist you. Please include your order number in your email.

If your BAIUSHKI jewelry is in new and unworn condition and with it’s original packaging, returns are accepted within 14 days of you receiving your order.

Switzerland

You can always return your BAIUSHKI jewelry to us here at our studio in Basel, or also by mail. If you decide to send us your return by mail, first send us an email and we will contact you with further instructions. Please note that you are responsible for covering the cost of shipping and that we only refund shipping costs if the return is the result of our error (incorrect or defective items, etc.).

International

Before sending us your return, send us an email and we will contact you with further instructions. When returning products you must add the commercial invoice that we will send you by email, attach it to your return parcel and add tracking (a tracking number is required for all international parcels). Please note that you are responsible for covering the cost of shipping and that we only refund shipping costs if the return is the result of our error (incorrect or defective items, etc.).

Once we receive your items back, we will refund your order within 5 business days.

We are happy to help you find a piece of BAIUSHKI jewelry that you are pleased with. If your BAIUSHKI jewelry is in new and unworn condition and with it’s original packaging, exchanges are accepted within 14 days of you receiving your order.

Switzerland

You can always exchange your BAIUSHKI jewelry to us here at our studio in Basel, or also by mail. If you decide to send us your exchange by mail, first send us an email and we will contact you with further instructions. Please note that you are responsible for covering the cost of shipping and that we only refund shipping costs if the exchange is the result of our error (incorrect or defective items, etc.).

Once we have received your order back and you have selected a new item for exchange, we will ship your new selection to you at no additional shipping cost. Depending on the cost of the new jewelry item, we will either send you a payment link to collect the additional amount, or refund you the difference.

International

Before sending us your exchange, send us an email and we will contact you with further instructions. When returning products you must add the commercial invoice that we will send you by email, attach it to your return parcel and add tracking (a tracking number is required for all international parcels). Please note that you are responsible for covering the cost of shipping and that we only refund shipping costs if the exchange is the result of our error (incorrect or defective items, etc.).

Once we have received your order back and you have selected a new item for exchange, we will ship your new selection to you. Please note that shipping for exchanges is not free for international orders and you will be invoiced additionally for the cost of the new parcel shipment, 30 EUR / 30 USD.

Depending on the cost of the new jewelry item, we will either send you a payment link to collect the additional amount, or refund you the difference.

To help eliminate potential exchanges, when ordering rings and bangles we strongly encourage you to check out our sizing guide where we provide helpful instructions for how to measure your ring and bangle size at home. If you need help, don’t hesitate to contact us.