SHIPPING & RETURNS
We offer you free fast shipping, in Switzerland or abroad.
We take around 1-3 days to get your jewelry ready to ship if it is in stock. For pre-orders, the estimated delivery times is written under the order button. For a more precise time, please contact us.
Once our jewelry is shipped, the estimated delivery time depends on the country you live in:
- Switzerland (domestic): 1 day
- EU: ~2-4 days
- US: ~3-7 days
- Canada: ~5-7 days
- Rest of the world: ~3-7 days
You can choose the Registered Shipping option if you want to have your order covered in case of loss or damage by the post. You will have to sign a confirmation receipt when you get the parcel. By choosing the Registered Shipping option, you will also be able to track the parcel.
To be able to track your parcel you must select the Registered Shipping option. Then, once your order has been shipped, you will receive an email with a tracking number. Click on it to find out where your package is.
custom fees outside Switzerland
Please be aware that you may have to pay customs fees and/or import duties. The fees on imported goods are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service to determine what these additional costs might be prior to ordering.
If you would like to exchange or return your order no worries, it is easy. Send us a message within 14 days of receiving the order and we will get in touch with you. The jewelry should be undamaged as well as in its original packaging. Please note that we refund shipping costs only if the return is the result of our error (incorrect or defective items, etc.).
As soon as your returned jewelry has been received, the amount will be automatically refunded. The time it takes to make the refund depends on the payment methods but it is normally taking only a few days.